FAQ's

 

How secure is your site for payment via credit cards?

InkSuperstore uses PayPal, keeping our business and customers safer. With automatic fraud screening and 24-hour transaction monitoring. Every transaction is monitored and heavily guarded behind PayPal's advanced encryption to help prevent fraud and identity theft. And PayPal are leaders in risk management, constantly updating their systems to help block external threats so you can buy with confidence. This means that you have total peace of mind that your credit card details are secure. When you purchase from InkSuperstore you are taken to the PayPal site for the actual transaction. Your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the industry standard. InkSuperstore never see's your details.

 

 

Do you accept phone or email orders?

Yes, we do accept phone and Email orders. We are happy to assist our customers with any queries they may have.

 

How will I know if my order has been received?

A confirmation email will be sent to you confirming your order has been placed and if you are still unsure, you are more than welcome to phone and ask someone personally. You will also receive ongoing emails via the progress of your order along with a tracking number, so you are then able to track your orders progress and expected delivery.

 

 

What is the difference between genuine, compatible and remanufactured cartridges?

Genuine OEM cartridges are brand named cartridges made from the printer company. Compatible OEM cartridges are made by a third party with the same standard and technology, but costs are considerably less. Remanufactured OEM cartridges are brand name cartridges which have been professionally cleaned and refilled.

 

 

What is the Product guarantee?

All products sold by InkSuperstore come with a 100% Manufacturers Product guarantee. We only stock and sell products with the highest of quality, so therefore, our customers can feel assured that when ordering products from us, it comes with product guarantee and customer satisfaction.

 

 

Use of non genuine products, will this void my warranty?

As a consumer, it is your right and choice to choose the brand of ink for your printing, therefore under the Trades act, Consumer law states that a manufacturer's warranty cannot be voided due to using aftermarket consumables. Printer manufacturers would love you to believe that using inks other than OEM cartridges will void your printer warranty, but using remanufactured printer ink cartridges will NOT void your printer warranty. It is then the responsibility of the printer manufacturer to prove that a non genuine cartridge or toner caused any sort of damage before refusing warranty repair.  Printers are quite reliable and dont have to many moving parts to them, but regardless of the brand ink or toner used, a small number of printers still fail while under warranty. If your printer needs to be returned for warranty purposes, we recommend that you simply remove the ink cartridges from the printer prior to sending it for repair. 

 



Will a cartridge that has been refilled damage my printer? 

A cartridge that has been refilled correctly and handled with care will not damage the printer.

 

 

What is the refilled amount and quality like? 

Retailers that use high quality ink and equipment would deliver the same volume of ink as a cartridge bought new and deliver excellent print quality.

 

 

When Should I refill my cartridge?

A cartridge that is running dry can be damaged, so as soon as you notice the print quality diminishing to previous pages printed, this is generally a sign you are running low.

 

 

How many refills can I expect from my cartridge?

There are many factors that depend on how many refills you should get. Many customers would achieve numerous refills if the cartridge has been well maintained and correctly looked after.

 

Need or have a question wanting to be answered? Then don’t hesitate to e-mail us with your enquiry and we will endeavour to respond promptly: Thank you.